If you had been paying attention to me instead of observing the internet blackout then you’ll know I had my birthday last week.
I had popped out for a few drinks….
I left the pub on a quest for food with KFC being nearest option, I rarely eat fast food but the alcohol was making my decisions from now on. I placed my order and eventually ambled my way home only to find half my order missing when I got there.
I tried phoning them to no avail and then tried finding an email for head office in the UK to complain to – none exist. My anger was gaining momentum, I had to get this off my chest and found an email on the American site. It wouldn’t let me move onto the complaint without selecting the store the problem happened, obviously Camden Town, London was not present, so I plucked one out of the list. I reeled off an essay of my disgruntled grievances and pressed send.
The next morning I trudged into work having forgotten all about KFC and their attempts to swindle me out of some popcorn chicken until an email flashed into my inbox. It was from the manager of the store I had selected which happened to be in a town called Bremen outside Atlanta, Georgia.
I apologize for the trouble you have had with your visit to your local KFC. I have forwarded this email to someone who I hope can get it to the correct person in London. I wish I could do more for you but I am a franchisee in Georgia (US). Hopefully someone will contact you soon.
I immediately thanked him and profusely apologised for sending this to him, feeling very embarrassed and ashamed.
Sending complaints is something I have cause to do now and then but they are always well constructed and debated. This is a definite downpoint to alcohol – it turns you into an obnoxious prick as witnessed below:
Sorry to email you, I am in London, UK, but am so annoyed by my experience and the service I had and am irritated that no email exists for UK complaints, so my complaint is not about the store I selected.
It is my birthday so I went to KFC to buy food for a few friends to eat at home, I waited 20 minutes in London, Camden Town store, food came, the assistant reeled off what was in thee but I got home and half my food was missing. I have to walk 10 minutes home so I was not going back, I called the store who said there was nothing they could do unless I came back, so it was bad enough my night was ruined, my birthday, but I had to leave my friends to sort out this mess and have half my food cold! I refused and asked for the manager and was told they have no managers and I would have to come back at 2pm the next day. When I told them I had a job so can’t just leave for the hour journey to KFC to sort out their error they said they can’t help me then.
So basically it sums up that KFC robbed me, they stole from me. You sold me food but never supplied it and made no sufficient effort to resolve it.
How hard is it anyway? The store was empty when I arrived, their job is to put food into a bag – and they failed miserably.